Privacy Policy

Ticketmaster has created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web site ("Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.

Your IP Address
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

Cookies
We may store information about you using cookies. A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer's hard drive. Cookies store some basic information that helps us to identify if a user of your computer has visited the Site before and if you have provided us with some personalised information. Our Site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit our Site, and for other purposes, such as informing you that you may have made multiple bookings for specific events on our Site. We may also display and/or allow third party advertisers to display advertisements on our Site and we and/or such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in. We and/or third party advertisers may serve advertisements that we and/or any third party advertiser believe are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). For more information about this type of online behavioural advertising, please visit www.youronlinechoices.com.

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site. For more information on deleting or controlling cookies we recommend www.AboutCookies.org.

Information We Request Directly From You
Our Site's registration forms, order forms, surveys, competitions and prize draws require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).

How We Use Personal Information
Ticketmaster and its Event Partners
As an authorised ticket agent, Ticketmaster sells tickets on behalf of the venue or promoter that produces the event for which you buy a ticket. We refer to those who actually organise or provide the event and/or from whom we obtain tickets to sell to you (e.g venues, artists, promoters, fan clubs and producers) as our "Event Partners". Your personal information is shared between Ticketmaster and its Event Partner for the particular event for which you are buying tickets in accordance with this Privacy Policy and Ticketmaster's contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by electronic mail when necessary in connection with transactions entered into by you on the Site. If you provide Ticketmaster with an email address, your address will be entered into Ticketmaster's weekly TicketAlert service. You will be given the opportunity to unsubscribe from TicketAlert whenever a TicketAlert is sent to you. Alternatively, if you wish to unsubscribe now, please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.co.uk/member/unsubscribe, or send your request by post to TM Mailing Services, PO Box 43, London WC2H 7LD.

From time to time, Ticketmaster or its Event Partner may contact you by post or by electronic mail, with information or offers regarding upcoming events, products, services or customer surveys. If you do not wish to be contacted by Ticketmaster about upcoming events, products, services or surveys please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.co.uk/member/unsubscribeinfo , or send your request by post to TM Mailing Services, PO Box 43, London WC2H 7LD. If you do not wish to be contacted by Event Partners about upcoming events, products, services or surveys please contact them directly to learn about their policies and to request that your details are removed from their databases or use the unsubscribe link in their communications.

If you have subscribed to tm deals you will receive a weekly e-mail containing special offers, competitions and ticket deals.  You will be given an opportunity to unsubscribe from tm deals whenever a tm deals e-mail is sent to you.  If you wish to unsubscribe now, please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.co.uk/member/unsubscribetmdeals or send your request by post to TM Mailing Services, PO Box 43, London WC2H 7LD.

Ticketmaster's Affiliated Company, TicketWeb
TTicketmaster may, from time to time, share your personal information with its affiliated company, TicketWeb (UK) Limited ("TicketWeb"). From time to time, TicketWeb may contact you by post or by electronic mail with information or offers regarding upcoming events, products, services or customer surveys. If you do not wish to be contacted by TicketWeb, please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.co.uk/member/unsubscribeticketweb , or send your request by post to TM Mailing Services, PO Box 43, London WC2H 7LD.

Carefully Selected Third Parties
If, when purchasing a ticket or creating an account, you opt in to receive information or offers from carefully selected third parties regarding their goods and/or services, Ticketmaster may provide your personal information to such third parties so that they may contact you by post or electronic mail with such information or offers.

Opting Out
You may opt out of any of Ticketmaster's regular electronic mail contact at any time even if you have previously indicated your consent to such contact at some other time by clicking the following link and inserting your email address into the link as indicated,https://www.ticketmaster.co.uk/member/optout , or send your request by post to TM Mailing Services, PO Box 43, London WC2H 7LD.

How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Business Partners
When you purchase a ticket from Ticketmaster, you may, in connection with your purchase, be offered the opportunity to purchase related third party products or services or participate in third party promotions, schemes or reward programmes. We will not share your personal information or financial information with these third party merchants, unless you expressly choose to purchase their products or services or participate in their promotion, scheme or reward programme. Before agreeing to purchase from, or participate with, a third party merchant, please ensure that you read and understand the relevant Terms and Conditions and Privacy Policy of such third party merchants (they may be different from Ticketmaster's). When, in connection with the purchase of tickets from Ticketmaster, you choose to purchase a particular third party product or service or engage in a particular third party, promotion, scheme or reward programme, you authorise us to share your name, email address and, where applicable, and only when you have consented for us to do so, your credit/debit card number and other billing information (e.g., physical address, card commencement and expiration dates, CCV security codes, etc.) with that third party merchant..

Disclosure of Your Personal Information and Financial Information in Compliance with Laws
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Ticketmaster, or to protect the rights, property or safety of Ticketmaster, users of the Site or others.

Transfer of Your Personal Information and Financial Information Outside Of The EEA
From time to time, we may transfer your personal information and/or financial information to a company within the Ticketmaster group of companies or one of such company's agents or contractors in order to improve our services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the European Economic Area, including in the United States, and you consent to the transfer of your personal information and financial information to such companies for the purposes set out in this paragraph. Whenever we transfer your personal information or financial information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the UK's Data Protection Act 1998 and related legislation from time to time.

Transfer of Personal Information In Event Of Sale Of Ticketmaster Or Its Assets
In the event that Ticketmaster is sold, or transfers some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Ticketmaster.

How We Use Demographic Information
Demographic information is statistical data about our purchasers' age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. "On an aggregate basis" means that your personal details would not be identifiable in the demographic information that we may use with advertisers.

Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other web sites. Ticketmaster is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.

Our Security Precautions
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If you have any concerns about our privacy policy, please use the online help desk. If after a response from us you still have concerns about our privacy policy in particular our direct marketing activities or use of your personal data then please contact the Direct Marketing Association. The Direct Marketing Association promotes direct marketing, informs consumers of the safeguards that exist, and acts as a protector, contact point and regulator of best practice.

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